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A resident has access to all of his/her files

The program director has access to all of the resident's files

Anyone other than the resident or the program director must make a Freedom of Information request

The resident has the right to insert written comments into any document

The resident has the right to be provided with a copy of any material in his/her file; photocopying charges may apply

The program director has the obligation to inform the resident of any reports which may cause the resident to be placed on remediation or probation

The resident then has the opportunity to reply in writing and/or institute a grievance procedure

Copies of any document which may result in, or arises from, disciplinary action must be provided immediately to the resident concerned and entered into his/her file

Reasonable access of the resident to his/her file is necessary, and in general this is considered to be a maximum of 24-hours after such request

There is no requirement for anyone to witness a resident while they are examining their file

A resident's file must not be removed from the department, but does not necessarily have to remain within the same room in which it is stored when the resident is examining it

A resident must not remove anything from his/her file (but, he/she can copy material)

A resident's file must not be destroyed, but instead be stored in order that queries may be answered